Cancellation Policy
At Aesthetic & Cosmetic Dental Group, we dedicate time to providing high-quality dental care that suits your schedule. If you cannot attend a scheduled appointment, we kindly request at least 48 hours’ notice to avoid a $50 cancellation fee. This allows us to reschedule your appointment and offer the time slot to other patients who may be waiting.
Payment Policy
The Aesthetic & Cosmetic Dental Group is a private dental practice focused on delivering high-quality treatments. Our fees are determined by the complexity of your case, the procedures performed, and the duration of your consultation.
- Payment on the Day: We require full payment on the day of treatment.
- Accepted Methods: Cash, bank cheque, EFTPOS, Visa, Mastercard, and AMEX.
- Payment Plans: For certain ongoing treatments, a regular payment plan may be arranged (conditions apply). Our staff are happy to provide further details.
- HICAPS Facility: If you hold private health insurance, you can claim your rebate instantly using HICAPS, paying only the gap fee.
Our Privacy Policy
We take your privacy seriously and are committed to handling your personal information responsibly.
- Strict Confidentiality: All personal and dental records remain strictly confidential and are used solely for delivering and coordinating your care.
- Authorised Access Only: Your file may be accessed by your dentist, relevant team members, or external specialists/allied health professionals (where applicable).
- Administrative Requirements: Our team may access your file for administrative and compliance purposes, with all staff bound by confidentiality obligations.
- Legal Disclosure: We generally do not release your personal information unless you provide consent or a court requires us to do so.
If you have questions or concerns about how your information is managed, please speak to your dentist or contact our practice manager for assistance.
