Aesthetic & Cosmetic

1. Introduction & Scope

1.1 Ownership & Operator

This website, www.aestheticandcosmeticdental.com.au (the “Website”), is owned and operated by The Aesthetic and Cosmetic Dental Group (ABN 78 165 417 943) (“we,” “us,” or “our”).

1.2 Acceptance of Terms

By visiting, browsing, or otherwise using our Website or purchasing our products and services, you confirm that you understand and agree to these Terms and Conditions (“Terms”). If you do not agree, please discontinue your use of our Website immediately.

1.3 Updates to Terms

We may revise or modify these Terms at any time without notice. Any changes will take immediate effect once published on the Website. By continuing to use our Website, you indicate your acceptance of any updated Terms, so we encourage you to review them regularly.

1.4 Application of AHPRA & Victorian Law

All practitioners providing services through this Website adhere to the guidelines set out by the Australian Health Practitioner Regulation Agency (AHPRA) and relevant Victorian regulations.

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2. Governing Law & Jurisdiction

These Terms are governed by the laws of Victoria, Australia. By using our Website and services, you submit to the exclusive jurisdiction of the courts in Victoria for any dispute arising from these Terms or your use of the Website.

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3. Definitions

• “Including” and similar expressions do not limit the generality of any preceding words.
• “Loss” refers to any form of loss, damage, claim, liability, cost, or expense (including but not limited to legal costs).
• “Personal Information” means data that can identify a living individual.
• “Privacy Policy” refers to our policy outlining how we collect, use, and store personal data, available at https://aestheticandcosmeticdental.com.au/policies/.
• “Website” means https://aestheticandcosmeticdental.com.au/ or any associated domain or platform.
• “You” means the user of our Website or purchaser of our products and services (including the person on whose behalf you act).

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4. Eligibility to Use Our Services

4.1 Age Requirement

By using this Website or purchasing our products and services, you confirm that you are at least 18 years old—or have the express permission of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

4.2 AHPRA Compliance

All cosmetic dental procedures offered or advertised on this Website adhere to AHPRA regulations, as well as any additional standards required by the Dental Board of Australia.

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5. Collection & Use of Personal Information

5.1 Consent to Collect

We may request and collect Personal Information from you to respond to enquiries, process appointments, or provide other relevant services. By providing your Personal Information, you consent to its collection, use, and disclosure in accordance with these Terms and our Privacy Policy.

5.2 Third-Party Disclosure

Where necessary, we may share your Personal Information with trusted third parties—such as IT service providers, payment processors, or affiliates—to facilitate our services or comply with legal requirements.

5.3 Privacy Policy

Our detailed data-handling practices, including your rights to access, correct, or lodge a complaint about the handling of your Personal Information, can be found in our Privacy Policy. If you have any further questions, please call us on 0483 932 871 or email us at janyves@acdgroup.com.au.

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6. Our Products & Services

6.1 Description & Availability

All procedures and products listed on our Website are subject to availability and may change without prior notice. If a product or service you have selected is unavailable, we will inform you as soon as possible.

6.2 Professional Standards

All treatments are performed by qualified practitioners who comply with relevant health regulations, including AHPRA guidelines. However, any reference materials, informational articles, or tools on the Website are for educational purposes only and do not replace professional, individualised medical or dental advice.

6.3 Price Changes

We reserve the right to adjust our pricing for products and services at any time, with no obligation to provide prior notice.

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7. Payment Methods

7.1 Accepted Forms of Payment

We accept a range of payment methods, including credit cards (e.g., Visa, MasterCard) and select payment plan providers (e.g., Afterpay, Zip Pay, Humm, and SuperCare). All prices are in Australian dollars (AUD).

7.2 Third-Party Payment Providers

If you choose a third-party payment plan (e.g., Afterpay, Zip Pay, Humm), you agree to the specific terms and conditions offered by those providers. These will be provided during checkout or are otherwise available on their respective websites.

7.3 Price Updates

Pricing may differ from other websites or service providers and may change without notice. By completing the checkout process, you confirm your acceptance of the price displayed at the time of purchase.

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8. Cancellations, Rescheduling & Refunds

8.1 Booking Confirmation

Your appointment is not confirmed until you receive written acknowledgement from us.

8.2 Cancellation or Rescheduling by You

• Short Notice: Appointments cancelled or rescheduled with fewer than 48 hours’ notice may incur a fee of up to 25% of the booking cost.
• Deposit Forfeiture: If you have paid a deposit, it may be forfeited to cover any applicable cancellation fees.

8.3 Cancellation by Us

If we need to cancel a service, you may opt to reschedule without penalty or receive a full refund, subject to any applicable legal obligations.

8.4 Refunds & Change of Mind

• Australian Consumer Law (ACL): We offer refunds and replacements as required under the ACL if the service or product is deemed faulty or not of acceptable quality.
• No Change-of-Mind Refunds: We do not provide refunds for a simple change of mind.
• Processing Time: Any approved refund may take up to 30 days to be processed.

8.5 Elective Cosmetic Procedures

• Consent Forms: By opting for an elective cosmetic dental service and signing the relevant consent forms, you acknowledge understanding the procedure’s risks, benefits, and likely outcomes.
• No Guaranteed Results: As results vary between individuals, we cannot guarantee specific outcomes. Refunds will not be issued for dissatisfaction with the final appearance.

8.6 Prepaid Treatments

• Validity Period: Prepaid packages may have a set validity (e.g., 12 months for under 10 treatments, 18 months for 10 or more treatments).
• No-Show or Late Cancellation: Cancelling or not attending a prepaid appointment without adequate notice will result in that session being forfeited.

8.7 Deposits for Consultations

We may require a deposit to secure consultation appointments. If you do not proceed with the recommended treatment plan, your deposit is generally refunded—unless otherwise indicated—provided you have attended all necessary consultations.

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9. Intellectual Property

9.1 Ownership

All content on our Website, including text, graphics, trademarks, and software, is owned or licensed by us and protected under intellectual property laws.

9.2 Restrictions

You are not permitted to reproduce, modify, distribute, sell, or otherwise exploit any content from our Website without our express written permission. Any unauthorised use may result in legal action.

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10. Disclaimers & Limitations

10.1 General Disclaimer

All information on our Website is provided in good faith for informational or educational purposes. It is not intended to replace professional dental or medical advice tailored to your individual circumstances.

10.2 Website Usage Risks

We do not guarantee that our Website or any linked sites are free from viruses or other harmful components. You are responsible for taking your own precautions to protect your devices.

10.3 Third-Party Websites

Our Website may link to external websites for convenience. These links do not constitute endorsements, and we are not responsible for the content, accuracy, or privacy practices of any third-party site.

10.4 Limitation of Liability

To the extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of this Website or our services, including but not limited to lost profits, data breaches, or equipment damage.

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11. Suspension & Termination of Access

We reserve the right, at our discretion and without prior notice, to suspend or terminate your access to our Website if you breach these Terms or engage in conduct we consider inappropriate. Upon suspension or termination, you must immediately cease using our Website and refrain from further attempts to access it.

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12. Notices & Electronic Communications

12.1 Electronic Communication

By using this Website or sending us emails, you consent to receive electronic communications from us. This satisfies all legal requirements for written communication.

12.2 Contact Information

If we need to contact you, we may do so through the email address you have provided or by posting a notice on the Website. For general queries, please email us at janyves@acdgroup.com.au.

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13. General Provisions

13.1 Entire Agreement

These Terms, alongside our Privacy Policy and any other conditions referenced, constitute the entire agreement between you and us regarding your use of our Website and services. Any prior discussions or agreements are superseded.

13.2 Severability

If any provision of these Terms is found to be invalid, unenforceable, or illegal, it will be modified or removed to the extent required. The remaining provisions will continue in full force and effect.

13.3 Waiver

A delay or failure by us to enforce any right under these Terms does not constitute a waiver of that right.

13.4 Survival of Clauses

Any sections of these Terms that by their nature should survive termination (including disclaimers, liability limitations, and intellectual property protections) will remain in effect.

• 14. PROMOTIONS

  14.1 Refer, Reward, Repeat

  We appreciate your referrals. When you recommend a friend or family member who books and completes a treatment valued at $150 or more, you will receive a $50 credit on your own account. To activate this credit:

  • The new client must mention your name upon booking.

  • The credit is valid only if the referred individual’s treatment meets the $150 minimum fee requirement.

  • The referral bonus is non-transferable, cannot be combined with other promotions, and may not be redeemed for cash.

  14.2 Zoom In-Chair Whitening

  We are currently offering a special rate for our Zoom In-Chair Whitening:

  • One person can book and prepay for a Zoom In-Chair Whitening session plus an express dental clean at a discounted total cost of $395.

  • This promotion is not redeemable for cash or transferrable to other treatments or products.

  • The offer remains valid until April 2025.

  • Terms and conditions apply, and outcomes will differ between individuals.

  • You must attend a consultation with a suitably qualified dental professional to confirm your eligibility before treatment commences.

  • An Express Clean is a quick procedure that removes light plaque and surface stains, preparing your teeth for a more effective whitening treatment. It’s shorter than a standard clean, which includes a deeper scale, polish, and comprehensive check-up.

  14.3 Lite Invisalign Package

  Take advantage of our Lite “Perfect Invisalign” Package, which includes a $1,000 discount off the combined Invisalign value:

  • For comprehensive details on pricing, inclusions, and eligibility, please see our dedicated packages page.

  • This discount may not be swapped for cash, used in conjunction with other offers, or applied to alternate products or services.

  • The offer is valid until December 2025.

  • Terms and conditions apply, and outcomes will differ between individuals.

  • You must attend a consultation with a suitably qualified dental professional to confirm your eligibility before treatment commences.

  14.4 Complex Invisalign Package

  Our Complex Invisalign Package also offers a $1,150 discount on the total Invisalign cost:

  • Full pricing and package details are available on our packages page.

  • This discount cannot be transferred, redeemed for cash, or combined with any other promotion or special offer.

  • Valid until December 2025.

  • Terms and conditions apply, and individual results will vary.

  • A consultation with one of our registered practitioners is required to determine suitability prior to proceeding.

  14.5 Bridal Package – Porcelain Veneers

  Celebrate your wedding in style with our Bridal Package for porcelain veneers:

  • Two people must jointly book and pay for their veneer packages at the same time.

  • Depending on the complexity of the treatment and the number of veneers involved, couples may be entitled to a 5-10% discount, which may also vary according to the chosen payment method.

  • This offer applies only when both appointments are scheduled together and paid for in advance.

  • It cannot be exchanged for cash or used for other procedures or products.

  • The package is available until December 2025.

  14.6 Invisalign Giveaway Competition
  We are offering a Free Invisalign Treatment Giveaway, valued at $8,500, to one lucky winner.
  Eligibility & Entry Requirements
  

  • The giveaway is open to Australian residents aged 18+.

  • To enter, participants must complete all required steps on @aestheticcosmeticau Instagram, including:

    • Liking the giveaway post

    • Tagging a friend in the comments (each tag = one entry)

    • Following @aestheticcosmeticau

    • Sharing the giveaway post on their Instagram Story (profile must be public)

• The competition runs from 26 March 2025 – 26 May 2025 at 5:00 PM AEST.
• The winner will be announced on 27 May 2025 at 12:00 PM AEST via Instagram Stories.